Cancellation Policy
Last updated: May 2026 | Applies to all bookings made via nammataxi.com
Cancellation Time Windows
| Cancellation Timing | Refund | Cancellation Fee |
|---|---|---|
| More than 24 hours before pickup | Full Refund | ₹0 |
| 12 – 24 hours before pickup | 50% Refund | 50% of booking amount |
| Less than 12 hours before pickup | No Refund | 100% of booking amount |
| No-show (driver arrived, customer absent) | No Refund | 100% of booking amount |
Refund Process
- Refunds are processed within 5–7 working days to the original payment method.
- For UPI and net banking, refunds typically reflect within 2–3 business days.
- Credit/Debit card refunds may take 7–10 business days depending on your bank.
- Cash bookings are non-refundable for same-day cancellations.
Special Cases
- Flight delays: If your flight is delayed, contact us immediately. We will reschedule at no extra charge with valid proof of delay.
- Driver no-show: If our driver fails to arrive, you are entitled to a full refund or a free rescheduling.
- Natural calamities / Curfew: Full refund will be issued if the trip cannot be completed due to force majeure events.
Need to Cancel? Contact Us
To cancel a booking, call or WhatsApp us with your Booking ID.